By The Star Staff
In the face of growing calls for the cancellation of its contract, LUMA Energy, the private operator of the island’s electric power transmission and distribution center, declared on Wednesday that: “Our commitment to Puerto Rico is clear. This is our home, and we will not deviate from our mission of building a better energy future that all of our customers and their families expect and deserve. LUMA will not back down.”
In a written statement, LUMA highlighted the progress made during its administration, including the implementation of more than 140 Federal Emergency Management Agency-funded reconstruction projects, the installation of more than 12,500 utility poles resistant to winds of more than 160 miles per hour, and the clearing of vegetation along more than 4,800 miles of power lines. In addition, the statement said, the company has modernized dozens of critical substations and replaced more than 116,000 streetlights across the island to improve community safety.
In its statement, LUMA also emphasized its work in promoting clean energy, noting that it has connected more than 100,000 customers to solar panel systems. As for customer service, the company has launched text messaging and email services to keep users informed about the status of the grid and outages.
LUMA gave assurances that it continues to meet the requirements of its contract and that its focus remains on continuously improving its performance to meet and exceed its customers’ expectations.
“The progress we have made is significant, and we are determined to continue moving forward every day,” the company said in its statement.
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